Learn About AI Chatbots, Automation & CX | Chatbot.Expert Blog | Petr Chmelař (2)

AI Chatbot

The complete guide on how an LLM works.

We break down the technical architecture of Large Language Models (LLMs), from Transformers and layers to tokens and hallucinations.

Feb 02, 2026

Diagram of AI agent process automation – showing input data on the left (email, contact form), intelligent AI processing in the center, and output on the right, such as auto-replies or CRM record creation.

AI Agent

AI agents explained: What they are and where to use them

Learn what AI agents are, how they work, and where to use them. A...

Split-screen illustration: on the left, a tired customer support agent overwhelmed by messages and notifications at their desk; on the right, a smiling AI robot with a yellow laptop efficiently handling customer support tasks.

Customer Support

How AI Is Transforming Customer Support

AI chatbots and AI-powered customer support make services more...

A realistic illustration of a person holding a smartphone, with a large transparent message bubble emerging from it — symbolizing a conversation with a chatbot or artificial intelligence in a modern digital environment.

Customer Support

How Chatbots Are Changing Customer Communication

AI chatbot guide: benefits, use cases, trends & ethics in customer...

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