Smarter customer support with custom AI chatbots and automated agents

• An AI chatbot is the visible chat window on your website where customers ask questions and receive answers. It is designed for direct communication with visitors.
• An AI agent is not a chat window. It is a background process that works with your data, connects to your systems through API and independently triggers tasks and automates internal workflows.

An API is a standardised interface that allows systems to exchange data and execute defined operations.

It lets one application securely request information or an action from another.

In our solutions the API enables working with your data and functionalities. This makes it possible to read and update information in your e-shop ERP or CRM and automate company processes.

The implementation time depends on the complexity of your project, the materials you provide, and any systems you’d like us to connect with. Simple solutions can be ready within a few days, while more advanced setups take longer. We always aim for the fastest and smoothest deployment possible.

• The chatbot plan is a one-time setup service. It includes building and customizing your chatbot (e.g. Starter, Pro, Enterprise).
  
  
• The usage plan is the monthly subscription based on how much the chatbot is used and it is measured in tokens (Light, Advanced, Expert, or Custom).
  
  
• In short: one covers the chatbot build, the other covers how much you use it.

For our AI chatbot and AI voicebot plans, we take care of the solution for you. We regularly update and optimise it as part of the agreed service package, during dedicated workdays referred to as mandays.

Yes, the chatbot automatically adapts to the language you start communicating in.

Yes, the chatbot runs non-stop and can handle visitors both day and night.

The voicebot can manage an unlimited number of calls simultaneously. It’s not limited by the number of operators, so no customer has to wait.

Everything goes through our onboarding AI chatbot. Based on your inputs, we prepare the setup, fine-tune the development, and after testing, deploy the voicebot into your environment.