Privacy policy
for the Chatbot.Expert website
In this document, you will learn:
- who is responsible for processing your personal data,
- for what purpose your personal data is processed, on what legal basis, and how long we retain your data,
- who has access to your personal data (other recipients),
- what your rights are and other important information regarding the processing of your personal data.
Introduction
We, the company Convenient Solutions, s.r.o., ID No.: 08220735, with registered office at Nové sady 988/2, Staré Brno, 602 00 Brno (hereinafter referred to as “Chatbot.Expert” or “we”), provide smart chatbots and AI assistants for our clients’ websites. We also operate the website www.chatbot.expert (hereinafter referred to as the “Website”). If you visit our Website, order our services, use our services, or otherwise communicate with us, we may collect and process your personal data.
If this occurs, the processing will always be governed by this Privacy Policy. Chatbot.Expert acts as the controller of your personal data, and you are the data subject. In this document, the data subject may also be referred to as “you”.
Please read this Policy carefully. If you have any questions regarding the processing of personal data, you can contact us by email at info@chatbot.expert or by mail at Nové sady 988/2, Staré Brno, 602 00 Brno. You may also use our data box: j8bhdmu.
Chatbot.Expert will typically respond to your inquiries and requests free of charge. However, if a request is clearly unfounded or excessive (especially if repeated), Chatbot.Expert may charge a reasonable fee or refuse to act on the request.
1. Purpose, Legal Basis, and Duration of Personal Data Processing
Chatbot.Expert processes your personal data manually and automatically for the following purposes and in the following cases:
1.1. New Customer Onboarding
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Purpose of Processing |
Processing and handling your request for chatbot implementation. |
|
Categories of Personal Data Processed |
Personal data you provide as part of the onboarding process, typically from the onboarding questionnaire and other data requested by the onboarding chatbot. This includes name, surname, email address, phone number, and other similar data. |
|
Legal Bassis for Processing |
Legitimate interest in processing your request for service provision and in carrying out the onboarding. |
|
Retention Period |
For the duration of processing your request and completing the onboarding, and subsequently for up to 3 years, unless a longer retention period is required by law. |
1.2. Provision of the Services
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Purpose of Processing |
Provision of chatbot or AI assistant services; fulfillment of contractual obligations. |
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Categories of Personal Data Processed |
Personal data processed during the provision of services, typically including name, surname, and contact details. |
|
Legal Basis for Processing |
Performance of a contract. |
|
Retention Period |
For the duration of the service provision and for 3 years after termination of the service, unless a longer retention period is required by law. |
1.3. Handling Your Inquiries and Requests
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Purpose of Processing |
Handling your inquiry or request submitted through our chatbot on our Website, or sent to us by email or by post to our contact address. |
|
Categories of Personal Data Processed |
Personal data you provide in connection with your inquiry or request, typically including your name, surname, email address, and the content of your inquiry. |
|
Legal Basis for Processing |
Legitimate interest in handling inquiries and requests. |
|
Retention Period |
For the duration of handling the request and for an additional 3 years, unless a longer retention period is required by law. |
1.4. Sending Commercial Communications to Customers
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Purpose of Processing |
If you are our customer and have not refused the sending of commercial communications, or if you have visited our Website and have consented to the sending of commercial communications, we process your personal data for the purpose of sending you communications related to our services. |
|
Categories of Personal Data Processed |
Personal data necessary for sending commercial communications, such as name, surname, and contact details. |
|
Legal Basis for Processing |
Legitimate interest in sending our customers offers of our products and services, or the data subject’s consent. |
|
Retention Period |
For 5 years from the last purchase or until consent is withdrawn, unless a longer retention period is required by law. |
1.5. Compliance with Legal Obligations
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Purpose of Processing |
Compliance with obligations imposed by law (e.g., regulations related to accounting). |
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Categories of Personal Data Processed |
Data whose processing is required by law in specific cases. |
|
Legal Basis for Processing |
Compliance with legal obligations. |
|
Retention Period |
For the period required by law in each specific case. |
1.6. Enforcement of Rights and Protection of Websites
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Purpose of Processing |
Enforcement of rights (ours or third parties’) and protection of Websites and IT systems against cyberattacks and other misuse. |
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Categories of Personal Data Processed |
Data related to individual cases. In the case of protection of Websites or IT systems, this may include:
|
|
Legal Basis for Processing |
Legitimate interest in protecting both us and you. |
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Retention Period |
For a period of 3 years from the start of personal data processing, unless a longer period is required by law in a specific case. |
2. Other Recipients of Personal Data
In certain cases, Chatbot.Expert may share your personal data:
- Public authorities – Chatbot.Expert will share your personal data with public authorities only based on your instructions and in cases required by law, or for the protection of the legitimate interests of Chatbot.Expert and third parties.
- Contractual partners – Chatbot.Expert will share your personal data only with verified contractual partners and only to the extent necessary for the operation of Chatbot.Expert. Upon request, we will be happy to provide further details.
3. Your Rights and Other Important Information
3.1. Right of Access to Personal Data
You have the right to obtain information on whether your personal data is being processed and, if so, the right to access your personal data. If you have any questions or requests regarding the processing of your personal data, you can contact Chatbot.Expert via e-mail at info@chatbot.expert or by post at Nové sady 988/2, Staré Brno, 602 00 Brno. You can also use our data mailbox 3w46smf.
3.2. Right to Rectification of Personal Data
If you believe that Chatbot.Expert is processing inaccurate or incomplete personal data about you, you have the right to request its correction or completion.
3.3. Right to Erasure
If you request the deletion of your personal data, Chatbot.Expert will delete it if: (i) it is no longer necessary for the purposes for which it was collected or otherwise processed, (ii) you have withdrawn your consent to the processing of personal data and there is no other legal ground for processing, (iii) you object to the processing and there are no overriding legitimate grounds for processing your personal data, (iv) the processing is unlawful, or (v) the legal obligation to process your data no longer applies under European Union or national law.
3.4. Right to Restriction of Processing of Personal Data
Until any disputed issues regarding the processing of your personal data are resolved, you have the right to request a restriction of the processing of your personal data. If the processing is restricted, your personal data, with the exception of storage, may only be processed with your consent or for the establishment, exercise, or defence of legal claims, for the protection of the rights of third parties, or for reasons of important public interest of the European Union or a Member State.
3.5. Right to Data Portability
You have the right to obtain the personal data that concerns you, which (i) you have provided to Chatbot.Expert, and (ii) is processed based on your consent or contract, and (iii) is processed by Chatbot.Expert automatically, in a structured, commonly used, and machine-readable format, and the right to transmit this data to another controller. If the exercise of this right would adversely affect the rights and freedoms of others, Chatbot.Expert will not be able to comply.
3.6. Right to Object
You have the right to object to the processing of your personal data that is carried out for the performance of a task in the public interest, in the exercise of official authority, or for the purposes of legitimate interests pursued by Chatbot.Expert or a third party. If Chatbot.Expert does not demonstrate compelling legitimate grounds for processing that override your interests or rights and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims, the processing will be terminated without undue delay.
4. Other Important Information
Information on how Chatbot.Expert uses cookies can be found in our Cookie Policy.
The activities of Chatbot.Expert as a personal data controller are supervised by the Office for Personal Data Protection, where you may lodge a complaint if you are dissatisfied. More information is available on the Office’s website at www.uoou.cz.