--- title: AI Voicebot - Automate Phone Support 24/7 | Chatbot.Expert description: Automate phone support with AI voicebot. Answers calls 24/7, understands context, integrates with CRM & systems via API. Handles unlimited callers. image: https://chatbot.expert/hubfs/featured-image-svg@5x.png --- [![Chatbot.Expert logo](https://chatbot.expert/hubfs/logo-3.2.svg "Chatbot.Expert logo")](https://chatbot.expert/home) close close Search - There are no suggestions because the search field is empty. # What our AI voicebot can do Explore the features of our AI voicebot, which is able to speak to your customers naturally like a real person, connect to your internal systems through APIs and automate your entire phone communication. [ Try AI voicebot ](https://chatbot.expert/cs/ai-agent-form) [ Back to home page ](https://chatbot.expert/en/chatbot-demo) Chci si chatbota vyzkoušet! Funkce Chatbota ### What is an AI voicebot ### AI chatbot × AI voicebot ### How AI voicebots work **AI voicebot** is a voice assistant powered by artificial intelligence (AI) that speaks to customers with a natural human sounding voice. It can handle phone calls answer questions and process requests without waiting for a human operator. Thanks to **API integration** it works directly with your systems such as checking order status reservations or customer account information. **AI voicebot responds in real time** understands the context of the conversation and adapts its responses based on the situation. It helps reduce call center costs and keeps your support available even outside business hours. It is designed to communicate **reliably consistently and clearly** during every call. **AI voicebot** is a voice assistant powered by artificial intelligence (AI) that speaks to customers with a natural human sounding voice. It can handle phone calls answer questions and process requests without waiting for a human operator. Thanks to **API integration** it works directly with your systems such as checking order status reservations or customer account information. **AI voicebot responds in real time** understands the context of the conversation and adapts its responses based on the situation. It helps reduce call center costs and keeps your support available even outside business hours. It is designed to communicate **reliably consistently and clearly** during every call. |   | AI Chatbot | AI Voicebot | | --- | --- | --- | | How it works | Written conversation in a chat window | Phone conversation where the voicebot listens and speaks naturally like a human | | Functions | Answers questions checks orders provides information and collects data in chat | Does the same tasks over the phone answers questions checks orders makes reservations and collects data during the call | | API connection | Works with data through API based on chat requests | Works with data through API directly during the call and retrieves information from your systems | | Use cases | Website support product questions onboarding and self service | Phone support reservations order information routing callers and simple phone tasks | | Task complexity | Handles simple and medium complexity queries | Handles simple and medium phone situations and passes complex cases to a human operator | | Availability | Responds 24/7 in chat | Answers calls instantly 24/7 and can handle many callers at once |   1 Understanding the call The AI voicebot recognizes what the caller is saying using **speech recognition (ASR)** and understands the intent tone and context of the conversation. 2 Processing the conversation Based on context it chooses the right response follow up question or action. It reacts naturally and maintains a smooth dialogue without delays. 3 Accessing data and systems The voicebot connects to your internal systems via **API** during the call and retrieves the information it needs from CRM the e shop or reservations. 4 Generating the response In real time it converts the answer into natural sounding speech using **text to speech (TTS)**. This makes the voice clear human and easy to understand. ## AI voicebot abilities that transform your customer calls An AI voicebot answers calls instantly works 24/7 and helps your company handle more calls with less effort. Discover how an AI voicebot improves phone support and makes your daily operations more efficient. [ I want an AI voicebot ](https://chatbot.expert/en/pricing#chatbotAnchor) ![time](https://chatbot.expert/hs-fs/hubfs/time.png?width=180&height=180&name=time.png) ## **Always on 24/7 support**   ## **Always fast, always available** The AI voicebot responds instantly day and night. It is available nonstop 24 hours a day so your callers get answers without waiting at any time. This delivers faster** **phone** **support and higher customer satisfaction. Instant responses, any time of day Consistent experience, even at high traffic ## **Understands what customers say** The AI voicebot recognizes the content tone and intent of each call. Thanks to real time speech analysis, it understands the context throughout the entire conversation and reacts naturally even when the topic changes. Keeps the conversation flow Adapts answers based on the situation ![communication-skill](https://chatbot.expert/hs-fs/hubfs/communication-skill.png?width=512&height=512&name=communication-skill.png) ## **Speech & context understanding** ![repeat](https://chatbot.expert/hs-fs/hubfs/repeat.png?width=512&height=512&name=repeat.png) ## **Handles routine inquiries** ## **Automates repetitive requests** The AI voicebot manages common calls such as bookings, service availability, or order information. It reduces your team’s workload and speeds up call handling without the need for human intervention. Frees up your team's routine Speeds up routine request processing ## **Manages everything without delay** The AI voicebot can handle many calls at the same time, ensuring the line is never busy. Every customer gets an instant response, no matter how high the call volume is. Handles unlimited simultaneous calls No waiting time for an available line ![paralel](https://chatbot.expert/hs-fs/hubfs/paralel.png?width=180&height=180&name=paralel.png) ## **Parallel handling of multiple callers** ![request](https://chatbot.expert/hs-fs/hubfs/request.png?width=180&height=180&name=request.png) ## **Wide range of use cases** ## More than human support The AI voicebot fits perfectly not only for customer support, but also for bookings**, orders, **internal** **helpdesk, or any process that requires spoken communication. With voice automation, it can handle various scenarios efficiently and reliably. Gets trained to any business process Easily configured for new scenarios ## **Smart solution that saves money** The AI voicebot automates routine calls and handles high volumes without expanding your team. It lowers call center costs and improves the efficiency of your customer communication. Lower costs for routine calls Less workload for human agents ![Icon showint money](https://chatbot.expert/hs-fs/hubfs/Used/money.png?width=180&height=180&name=money.png) ## **Reduced operating costs** ## ** **   **Our AI voicebot features** ![Illustration of natural language processing – chatbot understanding and responding to user language](https://chatbot.expert/hubfs/Learning%20languages-cuate.svg) ### Natural language understanding   ![Illustration of secure messaging and GDPR-compliant data protection](https://chatbot.expert/hubfs/GDPR-cuate.svg) ### Secure messaging & GDPR   ![Illustration of conversation context memory enabling seamless chatbot replies](https://chatbot.expert/hubfs/Memory%20storage-amico.svg) ### API Integration   Learn more --- Allows the **AI voicebot** to understand **everyday human speech**, detect the **tone of voice**, and respond naturally. The voicebot recognizes the **context**, **intent**, and **way of speaking**, adjusting its answers accordingly. Learn more --- All communication is protected by **encryption**, and the **AI voicebot** processes data in accordance with **GDPR** and legal requirements. Sensitive information stays protected, and every call remains safe and reliable. Learn more --- The **AI voicebot** works with your internal systems via **API**, providing accurate and up-to-date information. During the call, it can access **order status**, **customer details**, or **service availability** in real time **and so much more**.   ![Icon of call forwarding](https://chatbot.expert/hs-fs/hubfs/Calling-amico.png?width=500&height=500&name=Calling-amico.png) ### Intelligent call forwarding   ![Icon of phone keypad (DTMF)](https://chatbot.expert/hs-fs/hubfs/keypad.png?width=512&height=512&name=keypad.png) ### DTMF input support   ![Icon of custom phone number](https://chatbot.expert/hs-fs/hubfs/Phone%20maintenance-pana.png?width=500&height=500&name=Phone%20maintenance-pana.png) ### Custom phone number integration   Learn more --- The **AI voicebot** forwards the call to a **human operator** when requested or when needed. This feature is available only when the voicebot is **connected to a phone number**, not when used in a popup window. Learn more --- The **AI voicebot** supports **keypad input (DTMF).** For example, *press 1 for support*. It **helps** callers navigate phone menus **quickly** and reach the right department. This feature works only when **connected to a phone number**. Learn more --- The **AI voicebot** can operate in multiple ways: - as a ** small voicebot window**on your website, - as an **embedded voicebot window component** on your website, - or fully integrated with your **phone number **to manage live calls. Each option ensures smooth, natural communication with your customers. ![Learning languages-cuate](https://chatbot.expert/hubfs/Learning%20languages-cuate.svg) ### Natural language procesing   Learn more --- Allows the **AI chatbot** to understand questions in your **everyday language**, adapt its responses to the **tone of the conversation**, and reply naturally so the interaction feels **human and friendly**. The chatbot recognizes **context**, **meaning**, and the **way users express themselves**, adjusting its responses accordingly. ![GDPR-cuate](https://chatbot.expert/hubfs/GDPR-cuate.svg) ### Secure messaging & GDPR   Learn more --- All communication is **protected by encryption**, and the chatbot **processes data **in compliance with **legal regulations**. ![Memory storage-amico](https://chatbot.expert/hubfs/Memory%20storage-amico.svg) ### API integration   Learn more --- The chatbot connects via **API** to your **CRM**, **databases**, **Shoptet**, **helpdesk**, and other systems. It can work with **real-time data**, create records, and respond instantly. You can connect it to **any service with an API and documentation**, making the integration possibilities **almost limitless**. ![Online wishes list-rafiki](https://chatbot.expert/hs-fs/hubfs/Online%20wishes%20list-rafiki.png?width=500&height=500&name=Online%20wishes%20list-rafiki.png) ### Product cards inside the chat   Learn more --- The chatbot can display **product cards** directly in the conversation, including an image, name, price, and action button. **Products can be loaded dynamically from an API**, for example from **Shoptet**, ensuring they always show the **latest offers** from your online store. ![Preferences-pana](https://chatbot.expert/hubfs/Preferences-pana.svg) ### Customizable design   Learn more --- The chatbot allows **full customization of its appearance**, including your **logo**, to match the **style of your brand**. You can define a **custom color scheme** and text elements so the chatbot fits seamlessly into the **visual identity** of your website. ![Robotics-amico](https://chatbot.expert/hubfs/Robotics-amico.svg) ### Regular knowledge updates   Learn more --- **The chatbot’s knowledge is updated regularly** to ensure it always responds based on the **latest information**. Our team takes care of everything for you. Content can be refreshed **daily, weekly, or monthly**, depending on your company’s needs.   ## One AI voicebot, countless integrations Connect it with your favorite tools like HubSpot and Shopify to Slack and beyond. ![HubSpot logo](https://chatbot.expert/hs-fs/hubfs/HubSpotLogo.png?width=1551&height=440&name=HubSpotLogo.png) ![Shopify logo](https://chatbot.expert/hs-fs/hubfs/Branding/shopify-1.png?width=1000&height=286&name=shopify-1.png) ![Slack logo](https://chatbot.expert/hs-fs/hubfs/Branding/slack-1.png?width=2000&name=slack-1.png) ![discordwhite](https://chatbot.expert/hs-fs/hubfs/discordwhite.png?width=2000&height=376&name=discordwhite.png) ![WhatsApp logo](https://chatbot.expert/hs-fs/hubfs/5896fa9b-52f1-4c92-a6fb-1fb3cc855d8a-removebg-preview.png?width=800&height=237&name=5896fa9b-52f1-4c92-a6fb-1fb3cc855d8a-removebg-preview.png) ![unity white ](https://chatbot.expert/hs-fs/hubfs/unity%20white%20.png?width=633&height=230&name=unity%20white%20.png) ![Telegram logo](https://chatbot.expert/hs-fs/hubfs/eb937132-fa2d-4015-914c-41fdc9d851a0-removebg-preview.png?width=954&height=261&name=eb937132-fa2d-4015-914c-41fdc9d851a0-removebg-preview.png) ![imessage icon](https://chatbot.expert/hs-fs/hubfs/imessage_ikona.png?width=150&height=150&name=imessage_ikona.png)   ### FAQ Do I need our own phone number for the AI voicebot to work? --- Not necessarily. The AI voicebot can use your **existing phone number**, or we can **buy** you a new one. We handle calls through Twilio, so if you want to use **your own number**, you’ll just need to create a Twilio account and **import** your number there. Once the number is connected to Twilio, we’ll **link** **it **to your AI voicebot and **handle the rest**. How many calls can the AI voicebot handle at the same time? --- The voicebot can manage an **unlimited** **number** of calls **simultaneously**. It’s not limited by the number of operators, so no customer has to wait. Can the AI voicebot work with our internal systems? --- Yes. We can integrate it via **API** with your **CRM**, **e-shop**, **helpdesk**, or **booking** **system**. The voicebot works with your data in real time. How does the AI voicebot implementation process work? --- Everything goes through our **onboarding** **AI** **chatbot**. Based on your inputs, we prepare the setup, fine-tune the development, and after testing, deploy the voicebot into **your environment**. What's the cost of running an AI voicebot? --- The cost depends on the **number** **of** **credits** **used** within your selected **usage** **plan**. If you exceed your limit, the system automatically **moves** you to a higher usage plan to ensure calls are always handled **without** **interruption**. For more info visit [this page](https://chatbot.expert/en/pricing#hs_cos_wrapper_widget_1750758341466_). Can the AI voicebot call customers? --- Yes. The voicebot can make **outbound** **calls**, for example, to **confirm** **reservations**, send **reminders**, or deliver internal **notifications**. ## Need help choosing the right solution? Get in touch and lets's build one that fits your business perfectly. [ Contact us ](https://chatbot.expert/en/about-us#hs_cos_wrapper_widget_1740903586658)