Privacy Policy
Chatbot.Expert website
In this document, you will learn:
- who is responsible for processing your personal data,
- for what purpose your personal data is processed, on what legal basis, what personal data we process, and how long we store it,
- who has access to your personal data (other recipients),
- what your rights are and other important information about the processing of your personal data.
Introduction
Convenient Solutions s.r.o., ID: 08220735, with registered office at Nové sady 988/2, Staré Brno, 602 00 Brno (hereinafter referred to as "Chatbot.Expert" or "we"), specializes in creating smart chatbots and AI assistants for corporate websites. We operate the website www.chatbot.expert (hereinafter referred to as "Website"). If you visit our Website, we may collect and process your personal data.
If this happens, the processing is always governed by this Policy, Chatbot.Expert is the controller of your personal data, and you are the data subject. In this Policy, the data subject may also be referred to as "you".
Please read the Policy carefully and if you have any questions regarding the processing of personal data, please contact us at the email address info@chatbot.expert or by mail at Nové sady 988/2, Staré Brno, 602 00 Brno. You can also use our data box 3w46smf.
Chatbot.Expert usually handles your requests and inquiries free of charge. If requests are manifestly unfounded or excessive (especially repeated), Chatbot.Expert may charge a reasonable fee for their processing or refuse to comply with the requests.
1. Purpose, legal basis and duration of personal data processing
Chatbot.Expert processes your personal data manually and automatically in the following cases and for the described purposes:
1.1. Handling your inquiries and requests
|
Purpose of processing |
Handling your inquiry or request. |
|
Categories of processed personal data |
Personal data that you provide with your inquiry or request, typically name, surname, email address, and content of your inquiry. |
|
Legal basis for personal data processing |
Legitimate interest in handling requests and inquiries. |
|
Processing period |
For the duration of handling the request and for an additional 3 years. |
1.2. Sending commercial communications to customers
|
Purpose of processing |
Sending commercial communications related to our own products or services. |
|
Categories of processed personal data |
|
|
Legal basis for personal data processing |
Legitimate interest in sending offers of our own products and services to customers or consent of the data subject. |
|
Processing period |
For a period of 5 years from the last purchase or until consent is withdrawn. |
1.3. Compliance with legal obligations
|
Purpose of processing |
Fulfilling obligations imposed by legal regulations (e.g., accounting regulations). |
|
Categories of processed personal data |
Such data as required by legal regulations in specific cases. |
|
Legal basis for personal data processing |
Compliance with legal obligations. |
|
Processing period |
For the period required by legal regulations in specific cases. |
1.4. Enforcement of rights and protection of the Website
|
Purpose of processing |
Enforcement of rights (ours or third parties) and protection of the Website and IT systems against cyber attacks and other abuse. |
|
Categories of processed personal data |
Such data as related to the individual case. In the case of protecting websites or IT systems, this may include: · IP address, · login information, or · information about the device used by the user. |
|
Legal basis for personal data processing |
Legitimate interest in protecting both us and you. |
|
Processing period |
For a period of 3 years from the commencement of personal data processing, unless a longer processing period is required by legal regulations in specific cases. |
2. Other recipients of personal data
In some cases, Chatbot.Expert may disclose your personal data to:
a) public authorities – Chatbot.Expert discloses your personal data to public authorities only based on your instructions and in cases required by law, or to protect the legitimate interests of Chatbot.Expert and third parties.
b) contractual partners - our contractual partners are providers of hosting and cloud services, network administrators, data backup service providers, legal service providers, external accounting and auditing companies, external consultants, trainers, developers, technicians, and other external collaborators.
3. Your rights and other important information
3.1. Right of access to personal data
You have the right to obtain information about whether your personal data is being processed, and if so, you also have the right to access your personal data. If you have any questions or requests regarding the processing of your personal data, you can contact Chatbot.Expert via the email address info@chatbot.expert or by mail at Nové sady 988/2, Staré Brno, 602 00 Brno. You can also use our data box 3w46smf.
3.2. Right to rectification of personal data
If you believe that Chatbot.Expert is processing inaccurate or incomplete personal data about you, you have the right to request their correction or completion.
3.3. Right to erasure
If you request the erasure of your personal data, Chatbot.Expert will erase your personal data if (i) they are no longer necessary for the purposes for which they were collected or otherwise processed, (ii) you have withdrawn your consent to processing, the personal data was processed based on consent, and there is no other legal ground for processing, (iii) you object to the processing and there are no overriding legitimate grounds for processing your personal data, (iv) the processing is unlawful, or (v) the obligation to process has ceased under European Union law or national legislation.
3.4. Right to restriction of processing of personal data
Until any disputed issues regarding the processing of your personal data are resolved, you have the right to request restriction of processing of your personal data. If processing has been restricted, your personal data may, with the exception of storage, be processed only with your consent or for the establishment, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.
3.5. Right to data portability
You have the right to obtain personal data concerning you, (i) which you have provided to BOZP.Expert and (ii) which is processed based on consent or contract and (iii) which BOZP.Expert processes by automated means, in a structured, commonly used, and machine-readable format, and the right to transmit this data to another controller. If the exercise of this right would adversely affect the rights and freedoms of others, BOZP.Expert will not be able to comply with your request.
3.6. Right to object
You have the right to object to the processing of personal data that is processed for the purpose of carrying out a task in the public interest or in the exercise of official authority or for the purpose of protecting the legitimate interests of Chatbot.Expert or legitimate interests of third parties. If Chatbot.Expert subsequently fails to demonstrate that there is a serious legitimate reason for processing that overrides your interests or rights and freedoms, or that the processing is needed for the establishment, exercise, or defense of legal claims, the processing will be terminated without undue delay based on the objection.
4. Other important information
For information about how Chatbot.Expert uses cookies, please see our cookie policy.
The activities of Chatbot.Expert as a controller of personal data are supervised by the Office for Personal Data Protection, where you can file a complaint if you are dissatisfied. You can learn more on the office's website www.uoou.cz.
This Policy is effective from April 1, 2025.